Frequently Asked Questions
Who is Hi Vis Safety?
Hi Vis Safety is an online distributor of Forcefield Protective Clothing and Gloves. We are a Canadian company headquartered in Mississauga ON.
We offer free shipping on all orders of $74+, 60 day hassle-free returns, and secure payments through Shopify’s PCI DSS compliant payments system.
Do you have any physical stores?
No we do not. We are an online only store with 4 distribution centres acorss Canada. Our distribution centres are currently located in Mississauga, Winnipeg, Edmonton and Vancouver.
Where can I find sizing information?
General sizing information can be found in our size chart located at the bottom of the webpage. If you have questions about the fit of a specific product please reach out to us at info@hivissafety.ca.
How long until I receive my order?
We strive to ship out every order within 24 hours of receiving it, there may be delays during high volume periods (sales/holidays). Orders are shipped out via Canada Post and generally take 2-7 days to arrive depending on your location.
If your order cannot be shipped within these times we will reach out to let you know ASAP.
How can I exchange my item?
At this time, we don’t have a direct exchange process in place. But fear not! You can definitely swap your item for something else if your heart so desires. The quickest way to exchange your item is to place a new order right away.
Here’s what you need to do:
- Place a new order for the correct item (with our limited inventory, you don’t want to wait til it’s too late!)
- Complete this Return Request Form. You will receive a Canada post return shipping label and instructions on sending the goods back to us.
- You’ll be refunded to your original method of payment once the return is received.
* If you purchased the item(s) with a discount code, just reach out to our amazing customer service team at info@hivissafety.ca before placing your new order. One of our representatives will be happy to help you out.
Do you have discount codes?
Occasionally we will provide coupon codes with special offers and discounts. These can be found in emails, on social media, or at promotional events. Discount codes can be entered at the checkout screen.
Coupon codes are for one time use only and we reserve the right to suspend their usage at any moment. Discount and promo codes are not valid on sale items, third party items, and grooming products unless otherwise specified in the terms and conditions.